Frequently Asked Questions

 
 

What is an escape room?

An escape room is a physical adventure game where participants are locked in a themed room and must work together to solves a series of puzzles, codes and clues to escape in 60 minutes. 

Is a reservation required?

Yes! It is best to reserve your event ahead of time. You can book your event by clicking on our "Escape Rooms" Tab above.  If you walk in, we may be able to accommodate, but it will depend on scheduling demands. We take bookings Wednesdays through Sundays. Our bookings are scheduled to accomidate as many people as we can and we do not have a lot of room for late arrives that is why we ask you to come a few minutes earlier to use restroom and sign waivers.

Who can participate?

Anyone can participate in the escape room experience! Although we are family-friendly, we do recommend the rooms for ages 6 and up. Children age 14 and under must be accompanied by an adult, as the puzzles may be difficult for children. 

We ask that all who participate sign our release form which is available when you check in at ECE. Anyone under 18 will need parent/guardian permission. To sign ahead of time, click here for the printable form: Release Form Link

What time do I arrive at Electric City Escape Room?

Please arrive 15 minutes prior to your scheduled time to check in. Then we will review the rules and give you your maximum time in the escape room. 

Where do I park?

We do not have a parking lot for our building, but street parking is available. Street parking is free after 6:00 pm during the business week and on weekends. We also have some nearby parking garages on North Washington Ave between Mulberry Street and Lackawanna Ave.

What is the cost?

Electric City Escape Room cost $25 per person. If you are a company, school, or non-profit, please contact us for group pricing. Special discounts for veterans, law enforcement, EMS, and students. Please contact us for information.

Are we really trapped in the escape room?

You are never truly trapped. The doors are locked, but in the event of an emergency, we have cameras in the rooms to watch everything going on, and we can unlock the escape room in a jiffy if need be. You will also have an intercom system to communicate with the front office. Our staff will be sure to show you emergency protocol and emergency key when you enter the rooms.

What happens if time runs out?

Then it's game over! You will have to come back and try the Electric City Escape Room again!

Will we be playing by ourselves?

We allow the opportunity for anyone to book at convenient times for their group. So if your group does not fill the room, you may be joined by another group. If you want a private escape room, you will need to book the entire time slot or contact us after you have scheduled your booking.  We may be able to accommodate your request depending on demand. On Wednesdays, Thursdays, and Sundays we do not have any issues with blocking room out if you e-mail or call us after you make your booking.

What if we need to cancel our booking?

If you must cancel, please let us know as soon as possible. With less than 24 hours notice or if you do not show for your event, we cannot guarantee a full refund. There is no fee to reschedule your event. Weather related issues, we fully refund bookings.

What about parties, team building events, fundraisers?

We are happy to help you with any of your event needs. Just check out our rates page and contact us to reserve your event. More more info: team building, parties, giving back

 

If we did not answer your question, please use our contact form and we will respond as soon as possible. We are happy to help you make your reservation! 

Thank you! See you soon!

Electric City Escape Rooms